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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing effective call quality checklists, using scoring rubrics, balancing compliance and customer service, evaluating recordings for tone and empathy, scoring reliably, analysing data to identify issues, implementing improvements, coaching teams, and tracking gains in satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly with real data analysis.
  • Develop concise QA checklists with measurable standards.
  • Score calls uniformly, calibrate, and reduce bias.
  • Transform insights into pilots, KPIs, and coaching strategies.
  • Optimise KPIs like AHT, CSAT, FCR for superior service.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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