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Quality Supervisor Course
Boost your call center career with our Quality Supervisor Training. This training dey designed to make you sabi more about how to improve quality and analyze calls. You go learn how to put proper monitoring systems in place, plan training wey go really impact people and incentive programs, and sabi call analysis techniques well-well. You go get the knowledge to evaluate how people dey communicate, understand important things like QA scores and CSAT, and use important tools like CRM systems. Turn feedback into plans wey you fit use and make customer satisfaction reach top level.
- Put Monitoring Systems in Place: Sabi all the tools to make calls better and work smooth.
- Plan Training Programs: Create training wey go really change things for call center performance.
- Evaluate Communication Skills: Check and improve how agents and customers dey talk to each other.
- Give Good Feedback: Give advice wey people fit use to improve their work.
- Understand Call Center KPIs: Make metrics like QA, FCR, AHT, and CSAT dey top.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call center career with our Quality Supervisor Training. This training dey designed to make you sabi more about how to improve quality and analyze calls. You go learn how to put proper monitoring systems in place, plan training wey go really impact people and incentive programs, and sabi call analysis techniques well-well. You go get the knowledge to evaluate how people dey communicate, understand important things like QA scores and CSAT, and use important tools like CRM systems. Turn feedback into plans wey you fit use and make customer satisfaction reach top level.
Elevify advantages
Develop skills
- Put Monitoring Systems in Place: Sabi all the tools to make calls better and work smooth.
- Plan Training Programs: Create training wey go really change things for call center performance.
- Evaluate Communication Skills: Check and improve how agents and customers dey talk to each other.
- Give Good Feedback: Give advice wey people fit use to improve their work.
- Understand Call Center KPIs: Make metrics like QA, FCR, AHT, and CSAT dey top.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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