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Public Service and Customer Care Course

Public Service and Customer Care Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Public Service and Customer Care Training develops solid communication, de-escalation, and problem-solving abilities for managing challenging phone calls. You will learn legal and privacy rules, emotional intelligence, clear scripting, proper verification, and smooth workflows. Enhance resolution rates, cut down complaints, and provide steady, courteous support using practical tools, real-life cases, and key performance measures.

Elevify advantages

Develop skills

  • De-escalate calls swiftly: soothe upset callers quickly using effective emotional intelligence scripts.
  • Control calls professionally: verify details, record accurately, and settle public inquiries efficiently.
  • Communicate clearly with the public: describe services using simple, trustworthy language.
  • Handle calls legally and ethically: safeguard information, adhere to rules, and ensure full compliance.
  • Optimise performance: apply key indicators and feedback to improve call centre outcomes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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