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Operations Supervisor Course
Boost your call centre wok with our Operations Supervisor Training. This training go help you sabi monitoring and evaluation techniques, benchmarking, and performance analysis. You go master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make things run better, use technology well, and develop good training wey go work. Get proper knowledge on how to prepare report and talk to stakeholders, and create strong plans wey get risk management and resource allocation inside.
- Sabi evaluation metrics well-well: Make call centre performance better with correct metrics.
- Make processes run fine: Arrange operations so everything go smooth and effective.
- Check performance gaps: Find out areas wey need to improve and fix them.
- Write clear report: Talk about important things with report wey correct and easy to understand.
- Understand KPIs: Use key performance indicators for make good decisions.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre wok with our Operations Supervisor Training. This training go help you sabi monitoring and evaluation techniques, benchmarking, and performance analysis. You go master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make things run better, use technology well, and develop good training wey go work. Get proper knowledge on how to prepare report and talk to stakeholders, and create strong plans wey get risk management and resource allocation inside.
Elevify advantages
Develop skills
- Sabi evaluation metrics well-well: Make call centre performance better with correct metrics.
- Make processes run fine: Arrange operations so everything go smooth and effective.
- Check performance gaps: Find out areas wey need to improve and fix them.
- Write clear report: Talk about important things with report wey correct and easy to understand.
- Understand KPIs: Use key performance indicators for make good decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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