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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Handling Tough Customers Course provides practical tools to keep calm, communicate clearly, and sort out hard complaints while following policy. Learn empathy, emotional control, and professional talk that calms anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Boost satisfaction scores, cut down escalations, and safeguard both customers and your company.

Elevify advantages

Develop skills

  • Empathetic call control: calm angry customers quickly without admitting fault.
  • Policy-smart solutions: settle retail complaints while staying fully compliant.
  • High-impact call scripting: create short, clear scripts for tough situations.
  • KPI-focused performance: improve AHT, FCR, CSAT, and complaint escalation rates.
  • Stress-resilient service: use quick self-care tools to avoid burnout on the phone.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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