Dealing with Difficult Customers Course
This course equips customer service professionals with essential skills to manage difficult interactions effectively, enhancing customer satisfaction and operational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Handling Tough Customers Course provides practical tools to keep calm, communicate clearly, and sort out hard complaints while following policy. Learn empathy, emotional control, and professional talk that calms anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Boost satisfaction scores, cut down escalations, and safeguard both customers and your company.
Elevify advantages
Develop skills
- Empathetic call control: calm angry customers quickly without admitting fault.
- Policy-smart solutions: settle retail complaints while staying fully compliant.
- High-impact call scripting: create short, clear scripts for tough situations.
- KPI-focused performance: improve AHT, FCR, CSAT, and complaint escalation rates.
- Stress-resilient service: use quick self-care tools to avoid burnout on the phone.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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