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Customer Journey Course

Customer Journey Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Journey Course teaches you how to manage home internet problems with clearness, quickness, and steadiness. Learn to define customer types, map each stage from service cut to fix, cut down handovers, and use self-help, ahead-of-time updates, and improved tools. Grasp main measures like CSAT, effort score, and FCR to spot trouble spots, better the ways, and give a smoother, more dependable service every time.

Elevify advantages

Develop skills

  • Map customer journeys: quickly outline full end-to-end internet service cut experiences.
  • Reduce call friction: lessen handovers, repeats, and customer effort in tech support calls.
  • Use CX metrics: interpret CSAT, CES, and operations KPIs to push quick betterments.
  • Run root-cause analysis: identify and correct main trouble points in support paths.
  • Design better support flows: combine IVR, SMS, app, and agents for smooth customer experience.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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