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Call Quality Manager Course

Call Quality Manager Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Sharpen your call center skills with our Call Quality Manager Course (Sierra Leone Edition), made for professionals who want mek service betta and mek customer dem happy. You go learn how to plan good quality improvement, put in place process wey go change things for di betta, and design training wey target specific things. Master important measures like First Call Resolution and Net Promoter Score, and get skills in how to manage resource dem, how to talk good with team members, and how to use data for change strategy dem. Push your career forward by making sure call dem dey handle fine and customer dem feedback dey understand well.

Elevify advantages

Develop skills

  • Plan quality improvement: Know and solve the main problem dem wey dey happen for call center.
  • Put in place process changes: Mek work move faster and betta with smart changes.
  • Design training wey target specific things: Create training wey go boost agent dem performance.
  • Check customer dem feedback: Understand di data wey dey come so you fit improve how customer dem dey feel.
  • Watch progress well: Track di measure dem and change strategy so things go succeed.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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