Policy Management Course
Gain mastery in policy management for public services. Develop skills to create citizen complaint policies, establish clear roles and service standards, track cases using key metrics, and promote ongoing improvements in transparent and accountable public administration. This course equips you with practical tools for effective governance and service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides hands-on tools to design, implement, and enhance clear policies for handling citizen requests and complaints. You will learn to define roles, governance, and accountability; establish service standards; develop tracking and reporting systems; ensure compliance with legal and privacy requirements; manage change and risks; and leverage feedback and KPIs for continuous service improvement.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Draft fair, lawful, transparent citizen complaint procedures quickly.
- Map end-to-end service workflows for requests and complaints.
- Set up case tracking, KPIs, and reports for public services.
- Plan implementation with training and risk mitigation.
Suggested summary
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