Internal Ombudsman Evaluation and Improvement Course
This course equips participants with the knowledge and tools to evaluate and improve internal ombudsman functions, focusing on efficient setup, compliance, performance monitoring, and governance for better public service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Internal Ombudsman Evaluation and Improvement Course teaches you how to set up effective channels, map workflows, and monitor performance using clear indicators and dashboards. You will learn legal and regulatory essentials, risk management, data quality, and citizen-focused communication while developing practical governance, continuous improvement, and implementation plans that enhance transparency, accountability, and service outcomes.
Elevify advantages
Develop skills
- Design citizen-friendly ombudsman channels: practical, inclusive and fast to deploy.
- Map and optimize complaint workflows: cut bottlenecks, delays and rework quickly.
- Build KPI dashboards and reports: track SLAs, satisfaction and service quality.
- Ensure legal compliance in ombudsman work: LGPD, deadlines, transparency duties.
- Plan governance and improvements: short-term fixes plus sustainable reforms.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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