Lesson 1Urgent care and stabilisation: protocols for thin/respiratory animals, fluid therapy basics, wound care, pain assessment and analgesia indicationsE cover quick check for thin or breathing problem animals, safe oxygen help, basic fluid therapy, cleaning and bandaging wounds, and proper pain check to guide timely pain relief under vet direction.
Primary survey and triage categories at intakeRecognizing respiratory distress and cyanosisSafe oxygen delivery and positioning techniquesFluid therapy indications and monitoring basicsWound cleaning, bandaging, and pain scoringLesson 2Initial physical exam checklist for dogs, cats, and small mammals (temperature, hydration, body condition, respiratory/GI signs)E dey give structured intake exam list for dogs, cats, and small mammals, covering vital signs, water level in body, body condition, and key system checks, so agents fit spot problem quick and pass to vet staff.
Safe handling for dogs, cats, small mammalsMeasuring temperature, pulse, and respirationAssessing hydration and body condition scoreScreening for respiratory and GI abnormalitiesDocumenting exam findings and concernsLesson 3Medical recordkeeping and ID: microchipping, temporary ID banding, intake forms, photographing and documenting clinical findingsE focus on making complete, clear medical records at intake, giving and checking unique IDs, microchipping, temporary ID bands, and snapping photos of animals and clinical findings to support ID, care, and legal matters.
Standardized intake medical history formsAssigning shelter IDs and collar bandingMicrochip scanning and new chip placementPhotographing animals and key lesionsStoring and backing up digital recordsLesson 4Parasite control at intake: deworming regimens by age and species, flea/tick treatment, ectoparasite inspectionE outline parasite control steps at intake, including stool check, age- and kind-appropriate deworming, flea and tick prevention, and careful check for outside parasites, while recording treatments and bad reactions.
Common internal and external parasites seenFecal sample collection and test optionsAge and species based deworming protocolsFlea and tick product selection and safetyRecording treatments and follow‑up dosesLesson 5Criteria for medical clearance for adoption: treatment milestones, neuter timing, follow-up medical commitments for adoptersE define medical clearance for adoption, including settling or controlling sickness, finishing core treatments, timing for spay or neuter, and how to tell adopters about ongoing medical needs and follow-up promises.
Minimum health standards for adoptionTracking treatment milestones and outcomesDetermining safe spay or neuter timingCommunicating chronic care needs to adoptersPost‑adoption medical follow‑up planningLesson 6Vaccination protocols at intake: core vaccines, timing, modified live vs killed, vaccine reactions and documentationE explain core intake vaccines for dogs and cats, advised timing by age and health, difference between modified live and killed types, spotting vaccine reactions, and correct recording for legal and medical tracking.
Core vaccines for dogs and cats at intakeTiming by age, pregnancy, and health statusModified live versus killed vaccine selectionRecognizing and responding to vaccine reactionsRecording vaccines and lot numbers in recordsLesson 7Medication management for chronic cases (e.g., heart meds): owner surrender triage, medication reconciliation, continuity of care planningE detail how to triage owner-surrendered animals with long sickness, check existing medicines, match medication lists, and plan ongoing care with vets to keep safety, following proper, and clear follow-up.
Interviewing owners about chronic conditionsCollecting and verifying prior prescriptionsMedication reconciliation and interaction checksCoordinating refills and dosing schedulesFlagging special monitoring needs in recordsLesson 8Isolation, quarantine, and cohorting: facility flow, length of isolation, PPE and sanitation between cohortsE describe how to set and follow isolation, quarantine, and grouping plans, including movement flow, cage placement, PPE use, and cleaning between groups, to stop sickness spread while keeping humane care and staff safety.
Designing clean and dirty traffic flow pathsCriteria for isolation versus quarantine useCohorting by species, age, and risk factorsPPE selection, donning, and doffing stepsCleaning and disinfection between cohortsLesson 9Infectious disease screening at intake: core pathogens, when to test (FeLV/FIV, parvovirus, distemper, kennel cough, respiratory panels)E introduce common sickness threats at intake, like FeLV, FIV, parvovirus, distemper, and breathing sicknesses, and explain when and who to test, how to take samples right, and how to read and record results.
Core canine and feline infectious risksFeLV and FIV testing indications and timingParvovirus and distemper test selectionRespiratory panels and kennel cough testingRecording and communicating test results
