Patient Representative Training Course
This course equips participants with essential skills to effectively represent patients, ensuring their rights are protected and care is delivered respectfully. Through hands-on training, learners develop expertise in communication, advocacy, and conflict resolution in healthcare settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Patient Representative Training Course provides practical tools to safeguard rights, handle complaints, and ensure safe, respectful care. You will learn key laws, core rights, and hospital procedures while developing strong communication, documentation, and advocacy skills. Through scripts, checklists, and role-play, you gain confidence to manage difficult cases, resolve conflicts, and guide patients and families throughout their journey.
Elevify advantages
Develop skills
- Master patient interviews: use structured questions to gather clear, usable facts.
- Excel in complaint documentation: record events precisely to maintain chain-of-evidence.
- Communicate with high impact: de-escalate situations, explain in simple terms, and build trust quickly.
- Advocate based on rights: apply patient rights and hospital policies to real cases swiftly.
- Negotiate across disciplines: lead case meetings and resolve conflicts without assigning blame.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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