Patient Communication Skills Course
This course builds confident, compassionate skills for patient talks, especially hard ones like bad news and end-of-life care. Healthcare pros learn practical scripts, de-escalation techniques, family meeting strategies, and self-care to avoid burnout and boost teamwork.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to manage tough patient conversations with clarity and confidence. Master plain language, empathy, de-escalation, and SPIKES for bad news. Practice scripts, family meetings, follow-up plans, and self-care to cut burnout and improve team collaboration.
Elevify advantages
Develop skills
- Master tough talks using SPIKES, right tone, and body language confidently.
- Explain diagnoses clearly with plain words, teach-back method, no jargon.
- De-escalate emotions quickly: manage anger, denial, fears with empathy tools.
- Lead family meetings: align wishes, discuss DNR, document joint decisions.
- Protect yourself and team: quick debriefs, spot burnout signs, get support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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