Traveler Services and Customer Care Course
Gain mastery in traveller services and customer care through practical scenarios. Develop skills to manage airline disruptions, hotel problems, special requests, and urgent incidents. Enhance clear communication, soothe distressed guests, and safeguard traveller satisfaction alongside business revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Course equips you with hands-on skills to confidently manage disruptions, special requests, and emergencies. You will learn to investigate viable solutions, resolve airline and hotel challenges, negotiate effectively, and maintain precise records. Strengthen communication abilities, utilise practical templates, and provide swift, dependable assistance to ensure seamless travel experiences for all.
Elevify advantages
Develop skills
- Airline disruption handling: rebook quickly, reduce costs, safeguard traveller rights.
- Hotel issue resolution: address overbooking, arrange alternatives, restore guest confidence.
- Special request management: record requirements, verify with hotels, prepare reliable backups.
- Incident triage skills: evaluate urgency, assess risks, respond to time-critical situations.
- Professional customer communication: use empathetic scripts, send clear emails, apply ready templates.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course