Luxury Hotel Receptionist Training
Gain mastery in 5-star front desk operations for luxury hotels, covering VIP check-ins, ethical upselling techniques, overbooking management, and seamless guest communication. Perfect for professionals in travel and tourism who want to provide exceptional service and advance their careers in hospitality. This course delivers essential tools to excel in high-end hotel environments and boost both guest loyalty and business revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical skills for top-class front desk service in luxury hotels right from the start. You will learn to manage VIP guests, handle check-ins, allocate rooms for early arrivals, and work closely with housekeeping, concierge, and bell staff. Gain expertise in resolving complaints, ethical upselling, managing overbookings, and using ready scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations to provide smooth 5-star service from arrival to departure.
- Coordinate PMS systems and teams including housekeeping, concierge, and bell staff effectively.
- Develop upselling skills for ethical promotions of upgrades, packages, and unique experiences.
- Excel in guest communications, managing VIPs, complaints, and professional emails confidently.
- Handle overbookings and incidents with quick, composed solutions that keep guests satisfied.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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