Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations: manage calls, check-ins, payments, overbookings, and guest issues confidently. Perfect for travel and tourism workers seeking excellent service and advancement in hotel management.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course builds practical abilities to handle calls, make precise bookings, and operate PMS systems assuredly. Master straightforward check-in and check-out steps, payment and ID checks, overbooking avoidance, guest talk scripts, and conflict handling. Use practical checklists, enhance time organisation, stay steady under stress, and provide top-notch, smooth service each shift.
Elevify advantages
Develop skills
- Professional booking management: handle, record and verify reservations quickly.
- Skilled PMS usage: perform check-ins, check-outs, folios and room stock control.
- Overbooking management: avoid problems, move guests and ensure satisfaction.
- Billing and dispute expertise: correct accounts, handle payments and settle issues.
- Front desk efficiency: follow checklists, manage tasks and remain composed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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