Hotel and Catering Training
Elevate your hotel and catering operations through practical training in guest journey mapping, F&B management, service standards, KPI analysis, and staff coaching. Tailored for travel and tourism professionals aiming for improved ratings, efficient shifts, higher guest satisfaction, and increased repeat business and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel and Catering Training course equips you with practical skills to enhance service quality rapidly. You will learn to map guest journeys, interpret essential KPIs, identify complaint causes, create SOPs and checklists, establish SMART standards, manage shifts effectively, and apply real-world training, feedback, and improvement strategies to increase satisfaction, efficiency, and revenue confidently.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every touchpoint in hotels from arrival to departure.
- Hotel KPI analysis: read RevPAR, ADR, and feedback metrics to drive quick performance gains.
- Shift and staffing management: schedule rosters, brief teams, and handle peak demands effectively.
- Service standards development: create practical SOPs, checklists, and achievable SMART goals.
- Training programme design: build focused, effective hotel and F&B training sessions that deliver results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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