Hospitality Reception Training
Gain essential front desk expertise in hospitality and tourism. Learn professional check-in procedures, guest interaction, complaint management, overbooking solutions, local recommendations, and multitasking strategies. Provide assured, high-quality service to global visitors on every shift, boosting your confidence in reception operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for handling guest check-ins, effective communication, and smooth front desk duties. Master precise English phrases for welcoming guests, resolving issues, managing complaints, using property management systems, fixing overbookings, offering local advice, juggling tasks, and organising time to ensure every guest experience is seamless and professional.
Elevify advantages
Develop skills
- Master efficient and courteous guest check-ins that follow all protocols.
- Resolve guest issues calmly using effective English responses to restore satisfaction.
- Handle front desk tasks including PMS, room updates, and standard procedures for seamless operations.
- Offer expert local directions, safety advice, and personalised recommendations.
- Excel in multitasking by prioritising guests, managing lines, and maintaining composure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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