Car Rental Training
Master the essentials of airport car rental operations in the travel and tourism sector. This course covers fleet management, demand forecasting, cleaning processes, risk control, and customer dispute resolution to enhance revenue, safeguard your reputation, and ensure seamless rental services for passengers.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to manage efficient and profitable car rental operations at busy airports. You will master fleet tracking, cleaning and maintenance scheduling, demand prediction, yield optimisation, and overbooking strategies to safeguard revenue. Gain expertise in risk mitigation, key performance indicators, and resolving challenging customer interactions using proven scripts, de-escalation methods, and service recovery techniques for immediate use.
Elevify advantages
Develop skills
- Airport fleet oversight: monitor, clean, and prepare vehicles quickly during high-demand travel periods.
- Demand prediction: anticipate last-minute bookings and assign vehicles to maximise earnings.
- Yield safeguarding: implement overbooking, upgrades, and incentives without revenue loss.
- Risk handling: address safety, service, and staff challenges in high-pressure airport settings.
- Customer conflict resolution: calm tense situations and convert complaints into lasting loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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