Telephony Training
Gain mastery in contemporary telephony through practical VoIP, SIP, and unified communications. Cover platform evaluation, numbering schemes, call flow designs, security measures, deployment strategies, and rapid troubleshooting to provide dependable, top-quality voice services for your organisation. This course equips you with essential skills for effective telephony management and implementation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This telephony training offers a hands-on guide to modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, set up numbering plans, and align features with user requirements. Additionally, they will develop end-user training programmes, manage smooth deployments, and use targeted troubleshooting to fix common problems swiftly, ensuring reliable calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP/UC systems: choose platforms, align features, and secure SIP connections.
- Create numbering plans: establish user groups, extensions, and PSTN migration processes.
- Develop UC call flows: handle presence, softphones, remote access, queues, and voicemail.
- Manage UC deployment: organise communications, testing phases, launch support, and user uptake.
- Resolve issues quickly: address softphone, access, sound quality, and voicemail-email problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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