General Telephony Course
Gain mastery in PSTN, VoIP, SIP protocols, dial plans, QoS management, and E911 features through this comprehensive General Telephony Course. You will design tough voice networks, organise smooth migrations from old to new systems, secure SIP connections, and provide dependable, easy-to-use phone services suited for today's telecom setups in dynamic environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on, quick-paced look at today's voice systems, covering PSTN, TDM PBXs, VoIP, SIP, and RTP. You will learn to create dialplans, call flows, and numbering schemes, plan shifts to new systems, manage analogue gear, and link up IP or cloud PBXs. It also tackles QoS, security, backup plans, E911 services, and practical tests to help you set up solid, top-notch calling setups with full confidence.
Elevify advantages
Develop skills
- Design VoIP setups: arrange codecs, call paths, and IP PBX or cloud PBX systems.
- Create dialplans: set up DIDs, IVR menus, hunt groups, and inside extensions.
- Manage QoS and reliability: adjust voice data flow, backups, and E911 directions.
- Set up SIP trunks and SBCs: protect, standardise, and check PSTN links.
- Plan move from PSTN to VoIP: hybrid systems, number transfers, and analogue support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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