OTRS training
Master OTRS for effective service desk operations. Learn to design queues, SLAs, ticket lifecycles, knowledge bases, automations, and dashboards to reduce resolution times, avoid SLA breaches, and provide scalable IT support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Learn to design OTRS queues, services, and SLAs for organised requests and timely delivery. Master ticket states, mandatory fields, templates, knowledge base integration, assignment, escalation, dashboards, reports, and quality checks to monitor performance and improve support.
Elevify advantages
Develop skills
- Design OTRS queues and SLAs to create efficient multi-level support.
- Master ticket lifecycle with states, routing, and auto-assignment.
- Build knowledge base and templates for quick, reusable responses.
- Set up reports and dashboards to monitor SLA and service quality.
- Configure assignment and escalation for secure ticket handoffs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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