Management System Course
This course equips participants with essential skills for designing and managing IT service management systems, focusing on incident handling, access control, change processes, configuration management, and implementation strategies to improve operational efficiency, security, and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Management System Course provides practical skills to design and manage efficient service processes. Learn IT service management basics, CMDB and asset setups, incident handling, and change workflows with CAB and approvals. Master IAM, access lifecycle, risk management, integrations, rollout planning, and governance to enhance reliability, security, compliance, and daily operations swiftly.
Elevify advantages
Develop skills
- Incident Management: handle end-to-end IT incidents with SLAs and proper triage.
- IAM & Access Control: design RBAC/ABAC, least privilege, and user lifecycle.
- Change Management: build CAB workflows, approvals, and safe release practices.
- CMDB & Assets: model CIs, sync tools, and maintain trustworthy configuration data.
- Implementation Blueprint: plan rollout, integrations, and risk mitigation quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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