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Jira Service Desk training

4.8/5
Jira Service Desk training
4.8 in rating
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Master Jira Service Management Cloud through practical training. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and strategise knowledge management, communication, and migration from email to portal support.

Elevify advantages

Develop skills

  • Set up JSM projects quickly using ITSM templates, roles, SSO, and licensing.
  • Design intuitive request portals with clear types, forms, and user-friendly interfaces.
  • Master SLAs, priorities, and scalable automation rules for efficient support.
  • Engineer workflows including approvals, incident management, and secure transitions.
  • Build dashboards, KPIs, reports, CSAT metrics, and views for managers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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