Jira Service Desk training
4.8/5
Gain expertise in Jira Service Management Cloud for IT support. Master project setup, request types, portals, SLAs, queues, automation, workflows, dashboards, and reports to reduce resolution times, improve customer satisfaction, and create scalable ITSM processes for effective tech teams.

4.8 in rating
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Master Jira Service Management Cloud through practical training. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and strategise knowledge management, communication, and migration from email to portal support.
Elevify advantages
Develop skills
- Set up JSM projects quickly using ITSM templates, roles, SSO, and licensing.
- Design intuitive request portals with clear types, forms, and user-friendly interfaces.
- Master SLAs, priorities, and scalable automation rules for efficient support.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, KPIs, reports, CSAT metrics, and views for managers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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