IT support technician training
Gain expertise in everyday IT support tasks: resolve Wi-Fi and network faults, fix printer and USB issues, handle audio-visual and account problems, and manage help desk tickets professionally with SLA knowledge to advance your career in IT support. This course equips you with essential, job-focused abilities for success in technical roles across various settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Technician Training provides hands-on skills for quickly fixing user problems. You will learn ticket handling, service levels, and escalation processes, manage Windows users, Active Directory, and identities, and troubleshoot Wi-Fi, printers, and team tools using reliable methods. Develop strong communication, documentation, and remote support practices in this practical programme.
Elevify advantages
Develop skills
- Wi-Fi and network troubleshooting: Resolve spotty connections using key command-line tools.
- Printer and print server fixes: Quickly sort out queues, spooler problems, and driver issues.
- Windows and Active Directory account recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Add new staff and protect shared files efficiently.
- Expert help desk interactions: Manage tickets, meet SLAs, and deal with challenging customers smoothly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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