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IT Support Specialist Course

IT Support Specialist Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Specialist Course equips you with practical, job-ready skills to handle tickets confidently, enhance communication, and document steps clearly. Learn to diagnose Windows performance problems, resolve email and Microsoft 365 connectivity issues, manage access to shared resources, and create preventive guides and knowledge bases that cut down recurring issues and increase user satisfaction throughout your organisation.

Elevify advantages

Develop skills

  • Build IT knowledge bases: create clear guides, KB articles, and microlearning materials.
  • Troubleshoot Windows laptops quickly: diagnose performance, storage, and network problems.
  • Resolve Microsoft 365 and email issues: fix Outlook, authentication, DNS, and connectivity.
  • Master ticket handling: structured triage, documentation, escalation, and follow-up.
  • Manage shared folders securely: analyse permissions, access errors, and client issues.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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