IT Help Desk Course
This course equips you with essential IT help desk skills for efficient support in modern environments, covering incident management, troubleshooting, and user workflows.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Help Desk Course gives you practical skills to handle incident triage, Windows 10/11 issues, VPN and file share problems, and Microsoft 365 support with confidence. Learn clear escalation paths, smart prioritisation, structured questioning, and strong ticket documentation. You also master onboarding workflows, access provisioning, and professional user communication to deliver fast, reliable support in a modern environment.
Elevify advantages
Develop skills
- Incident triage mastery: prioritise tickets fast with impact and SLA focus.
- Windows support skills: resolve Outlook, login, and performance issues quickly.
- M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access.
- Secure onboarding workflows: provision devices, AD accounts, and app access right.
- VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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