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IT Help Desk Course

IT Help Desk Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This IT Help Desk Course gives you practical skills to handle incident triage, Windows 10/11 issues, VPN and file share problems, and Microsoft 365 support with confidence. Learn clear escalation paths, smart prioritisation, structured questioning, and strong ticket documentation. You also master onboarding workflows, access provisioning, and professional user communication to deliver fast, reliable support in a modern environment.

Elevify advantages

Develop skills

  • Incident triage mastery: prioritise tickets fast with impact and SLA focus.
  • Windows support skills: resolve Outlook, login, and performance issues quickly.
  • M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access.
  • Secure onboarding workflows: provision devices, AD accounts, and app access right.
  • VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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