digital mediation training
Digital Mediation Training prepares tech professionals to assist vulnerable users in navigating digital public services confidently. It focuses on onboarding, accessibility, safety measures, and designing workflows for services like health appointments and unemployment benefits, ensuring inclusive and secure support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to confidently guide people through online public services. You will learn to create smooth onboarding processes, supportive scripts, and clear communication for users who are anxious or hesitant. It covers accessibility, safety, privacy, and step-by-step workflows for health appointments and unemployment benefits, along with tools for evaluation and improvement.
Elevify advantages
Develop skills
- Design digital onboarding for smooth user journeys.
- Apply inclusive UX for low literacy, disabilities, and language barriers.
- Coach on safety topics like passwords, 2FA, scams, and consent.
- Map service workflows into simple guided steps.
- Use data from usage, failures, and feedback to improve support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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