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Technical Support Fundamentals Course

Technical Support Fundamentals Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Technical Support Basics Course equips you with hands-on skills to manage real-life problems confidently. You will learn systematic ways to fix performance glitches, sort out printer faults clearly, and carry out step-by-step checks for network links. Develop solid talking habits, from kind chats with users to short ticket records, plus sorting, assessing, and passing on issues so you solve them quicker and better.

Elevify advantages

Develop skills

  • Performance fixing: swiftly spot CPU, memory, disk, and network problems.
  • Network checking: apply ping, tracert, and DNS tools to sort connectivity issues.
  • Printer help: resolve queues, drivers, spooler faults, and recognise when to pass on.
  • Problem sorting: rank tickets by effect and urgency for quick, targeted action.
  • User talking: use straightforward, kind scripts for chat, email, and phone help.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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