Advanced IT Skills Course
This course equips IT professionals with advanced troubleshooting skills for hardware, software, networks, and Microsoft 365, emphasizing efficient documentation and incident management to ensure reliable support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Advanced IT Skills Course provides practical, step-by-step methods to diagnose and optimise Windows and Microsoft 365, manage boot and recovery problems, fix printer and network issues, and troubleshoot desktop hardware. You will also learn clear documentation, ticket reporting, and handover techniques to resolve incidents quicker, prevent repeated problems, and deliver reliable, consistent support every day.
Elevify advantages
Develop skills
- PC hardware diagnostics: quickly isolate, test and replace failing components.
- Windows recovery mastery: fix boot errors fast with WinRE, logs and BIOS tweaks.
- Microsoft 365 access repair: resolve sign-in, MFA and Outlook/Teams issues.
- Pro IT ticketing: document incidents, handovers and root causes with clarity.
- Network and printer fixes: restore connectivity, queues and print services swiftly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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