Aided Course
Aided Course equips IT professionals to automate support workflows, lower ticket numbers, and quicken resolutions using playbooks, scripts, AI recommendations, and performance metrics—transforming common password and VPN troubles into smooth, data-guided processes that save time and improve service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate support processes, reduce repeated requests, and create streamlined automated systems for handling tickets from start to finish. You'll develop practical guides for password resets and VPN problems, monitor performance with metrics and dashboards, and use scripts, templates, and AI to lessen manual tasks while boosting reliability, security, and user happiness daily.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
- Develop playbooks for password resets and VPN issues for quick, trackable, error-free fixes.
- Design automated ticket processes covering smart intake, sorting, routing, and completion.
- Create scripts and templates to eliminate repetitive tasks with secure, proven automations.
- Monitor key IT support metrics using dashboards for SLA compliance, first-contact resolution, volume, and satisfaction.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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