Log in
Choose your language

Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to evaluate support processes, reduce repeated requests, and create streamlined automated systems for handling tickets from start to finish. You'll develop practical guides for password resets and VPN problems, monitor performance with metrics and dashboards, and use scripts, templates, and AI to lessen manual tasks while boosting reliability, security, and user happiness daily.

Elevify advantages

Develop skills

  • Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
  • Develop playbooks for password resets and VPN issues for quick, trackable, error-free fixes.
  • Design automated ticket processes covering smart intake, sorting, routing, and completion.
  • Create scripts and templates to eliminate repetitive tasks with secure, proven automations.
  • Monitor key IT support metrics using dashboards for SLA compliance, first-contact resolution, volume, and satisfaction.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course