Advanced IT Skills Course
This course equips IT professionals with advanced troubleshooting skills for hardware, software, networks, and Microsoft 365, emphasizing efficient documentation and incident management to ensure reliable support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Advanced IT Skills Course provides practical, step-by-step methods to diagnose and optimise Windows and Microsoft 365, manage boot and recovery problems, fix printer and network issues, and troubleshoot desktop hardware. You will also learn clear documentation, ticket reporting, and handover techniques to resolve incidents quicker, prevent repeated problems, and deliver reliable, consistent support every day.
Elevify advantages
Develop skills
- PC hardware diagnostics: quickly isolate, test and replace failing components.
- Windows recovery mastery: fix boot errors fast with WinRE, logs and BIOS tweaks.
- Microsoft 365 access repair: resolve sign-in, MFA and Outlook/Teams issues.
- Pro IT ticketing: document incidents, handovers and root causes with clarity.
- Network and printer fixes: restore connectivity, queues and print services swiftly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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