Support Training
Support Training provides social workers and helpers with essential tools for delivering trauma-informed chat support, managing crisis de-escalation, upholding ethical boundaries, and executing effective referrals. Participants learn to craft clear, compassionate messages that ensure safety, protect privacy, and safeguard personal wellbeing in demanding online environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools for handling sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Additionally, develop expertise in maintaining ethical boundaries, safeguarding privacy, making effective referrals, and conducting follow-ups, all while prioritising your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful structure.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Crisis de-escalation online: soothe intense emotions and recognise escalation points.
- Ethical digital support: safeguard privacy, clarify limits, and record interactions.
- Rapid referral skills: connect users to crisis, housing, and mental health services.
- Resilience for helpers: address vicarious trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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