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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools for handling sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Additionally, develop expertise in maintaining ethical boundaries, safeguarding privacy, making effective referrals, and conducting follow-ups, all while prioritising your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful structure.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Crisis de-escalation online: soothe intense emotions and recognise escalation points.
  • Ethical digital support: safeguard privacy, clarify limits, and record interactions.
  • Rapid referral skills: connect users to crisis, housing, and mental health services.
  • Resilience for helpers: address vicarious trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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