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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools for handling sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Additionally, develop expertise in maintaining ethical boundaries, safeguarding privacy, making effective referrals, and conducting follow-ups, all while prioritising your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful structure.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Crisis de-escalation online: soothe intense emotions and recognise escalation points.
  • Ethical digital support: safeguard privacy, clarify limits, and record interactions.
  • Rapid referral skills: connect users to crisis, housing, and mental health services.
  • Resilience for helpers: address vicarious trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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