Social Service Assistant Training
Gain essential skills for social service assistants: client intake and triage, appointment scheduling, records management, confidentiality protection, proper documentation, and clear communication. These enable you to support social workers effectively and serve clients with precision and compassion in busy settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle demanding schedules, arrange appointments, and maintain precise client records. Master effective intake and triage methods, documentation protocols, and data privacy measures. Develop solid phone, email, and written communication abilities to assist clients smoothly and keep your team organised, compliant, and quick to respond.
Elevify advantages
Develop skills
- Client intake and triage: collect vital information, evaluate needs, and direct cases promptly.
- Records management: arrange, safeguard, and review client files to meet standards.
- Scheduling assistance: handle diaries, waiting lists, and alerts for social workers.
- Confidentiality practices: secure client information across calls, files, and systems.
- Professional communication: craft clear, caring messages in English and Spanish.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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