Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries using practical quality management techniques. Participants will learn to identify errors, establish SMART targets, monitor key performance indicators, mitigate risks, and develop straightforward processes that improve precision, uniformity, and customer satisfaction. This course equips library professionals with essential tools and strategies for ongoing quality enhancement and operational excellence.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to evaluate cataloging and user service issues, create effective quality indicators, and establish SMART, measurable goals. Gain hands-on knowledge of workflows for spotting errors, gathering feedback, and monitoring services, while developing action plans, handling risks, and maintaining improvements through easy-to-use tools, templates, and continuous training methods.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance indicators.
- Write SMART objectives for trackable library quality goals.
- Implement cataloging QA workflows to detect and correct errors quickly.
- Improve user services through standardised scripts, surveys, and feedback.
- Plan risk management and actions to sustain quality improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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