Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretariat positions. Learn to control multi-line PBX systems, direct calls efficiently even under stress, apply professional scripts, manage confidential discussions, record incidents precisely, and provide steady, assured service on every call. This course builds confidence in handling all aspects of switchboard duties professionally.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing hold times, soothing angry callers, directing tricky calls, and resolving mistakes smoothly. Gain expertise in call records, privacy rules, voicemail setup, and call transfers to ensure every call is handled accurately, quickly, and with top-notch service standards.
Elevify advantages
Develop skills
- Professional call management: control multi-line PBX calls with steady accuracy.
- De-escalation techniques: soothe upset callers and share difficult news politely.
- Efficient call routing: assess, rank, and transfer executive calls perfectly.
- Quick error fixes: correct wrong routes or lost calls swiftly and document properly.
- Secure call handling: treat HR, legal, and executive calls with full confidentiality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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