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Telephone Switchboard Training

Telephone Switchboard Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing hold times, soothing angry callers, directing tricky calls, and resolving mistakes smoothly. Gain expertise in call records, privacy rules, voicemail setup, and call transfers to ensure every call is handled accurately, quickly, and with top-notch service standards.

Elevify advantages

Develop skills

  • Professional call management: control multi-line PBX calls with steady accuracy.
  • De-escalation techniques: soothe upset callers and share difficult news politely.
  • Efficient call routing: assess, rank, and transfer executive calls perfectly.
  • Quick error fixes: correct wrong routes or lost calls swiftly and document properly.
  • Secure call handling: treat HR, legal, and executive calls with full confidentiality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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