Log in
Choose your language

Switchboard Operator Training

Switchboard Operator Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This practical course trains confident switchboard operators to manage calls clearly and swiftly. Learners explore modern phone systems, craft efficient greetings, ask precise questions for correct routing, prioritise urgent calls, handle queues and time pressures, follow escalation protocols, use message templates, maintain documentation standards, and apply performance metrics such as ASA and AHT to enhance service quality and reliability continuously.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and clear transfers fast.
  • Priority call routing: apply SOPs to triage, escalate, or message in seconds.
  • Multi-line management: handle queues, holds, and callbacks with calm control.
  • Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
  • Continuous improvement: track ASA, AHT, and quality to refine receptionist work.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course