Switchboard Operator Training
Master modern switchboard skills for secretariat roles in busy offices. Handle high-volume calls with speed, prioritise queues effectively, use professional scripts for greetings and transfers, manage urgent escalations promptly, protect caller confidentiality at all times, and track key performance metrics like ASA and AHT to deliver fast, accurate, executive-level phone support that builds trust and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course trains confident switchboard operators to manage calls clearly and swiftly. Learners explore modern phone systems, craft efficient greetings, ask precise questions for correct routing, prioritise urgent calls, handle queues and time pressures, follow escalation protocols, use message templates, maintain documentation standards, and apply performance metrics such as ASA and AHT to enhance service quality and reliability continuously.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers fast.
- Priority call routing: apply SOPs to triage, escalate, or message in seconds.
- Multi-line management: handle queues, holds, and callbacks with calm control.
- Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
- Continuous improvement: track ASA, AHT, and quality to refine receptionist work.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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