Reception Technique Course
This course equips Secretariat professionals with key front desk skills. You will learn to greet guests warmly, show cultural awareness, handle complaints well, and work smoothly with other departments. It covers efficient check-ins, privacy protection, and creating excellent guest experiences that feel like five-star service. Gain practical confidence for professional reception duties.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Build vital front desk skills for smooth, professional guest service. Master check-in, check-out procedures, reservations, payments, and privacy guidelines. Practise clear talking, fixing complaints, service recovery, and linking with housekeeping, maintenance, concierge, and food services. Get ready for international visitors, language challenges, and unique requests via hands-on training.
Elevify advantages
Develop skills
- Master front desk operations like check-in, check-out, and payments in real situations.
- Develop professional presence with confident greetings and clear room information.
- Improve guest communication for calls, emails, and directions with clarity.
- Learn to resolve complaints quickly using effective recovery methods.
- Enhance coordination with housekeeping, F&B, and maintenance teams.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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