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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to prioritise guests in peak times, deal with room upgrades, overbookings, special requests, and use effective communication scripts, explain policies, and resolve conflicts, ensuring every guest arrival, stay, and departure is seamless, professional, and organised.

Elevify advantages

Develop skills

  • Master quick check-ins: optimise PMS processes and room allocations effortlessly.
  • Front desk prioritisation: manage guests, multitask, and handle busy periods effectively.
  • Handle secure payments and IDs: enforce hotel policies for cards, cash, and verification.
  • Manage guest situations: address walk-ins, upgrades, late departures, and family needs.
  • Resolve conflicts: calm tensions, provide solutions, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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