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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to prioritise guests in peak times, deal with room upgrades, overbookings, special requests, and use effective communication scripts, explain policies, and resolve conflicts, ensuring every guest arrival, stay, and departure is seamless, professional, and organised.

Elevify advantages

Develop skills

  • Master quick check-ins: optimise PMS processes and room allocations effortlessly.
  • Front desk prioritisation: manage guests, multitask, and handle busy periods effectively.
  • Handle secure payments and IDs: enforce hotel policies for cards, cash, and verification.
  • Manage guest situations: address walk-ins, upgrades, late departures, and family needs.
  • Resolve conflicts: calm tensions, provide solutions, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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