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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to prioritise guests in peak times, deal with room upgrades, overbookings, special requests, and use effective communication scripts, explain policies, and resolve conflicts, ensuring every guest arrival, stay, and departure is seamless, professional, and organised.

Elevify advantages

Develop skills

  • Master quick check-ins: optimise PMS processes and room allocations effortlessly.
  • Front desk prioritisation: manage guests, multitask, and handle busy periods effectively.
  • Handle secure payments and IDs: enforce hotel policies for cards, cash, and verification.
  • Manage guest situations: address walk-ins, upgrades, late departures, and family needs.
  • Resolve conflicts: calm tensions, provide solutions, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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