Reception Agent Training
Gain mastery in Reception Agent skills for front desk roles: manage check-ins, property management systems, payments, guest needs, and disputes with assurance. Master communication scripts, guest prioritisation, and recovery techniques to provide smooth, professional service at the front desk consistently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to prioritise guests in peak times, deal with room upgrades, overbookings, special requests, and use effective communication scripts, explain policies, and resolve conflicts, ensuring every guest arrival, stay, and departure is seamless, professional, and organised.
Elevify advantages
Develop skills
- Master quick check-ins: optimise PMS processes and room allocations effortlessly.
- Front desk prioritisation: manage guests, multitask, and handle busy periods effectively.
- Handle secure payments and IDs: enforce hotel policies for cards, cash, and verification.
- Manage guest situations: address walk-ins, upgrades, late departures, and family needs.
- Resolve conflicts: calm tensions, provide solutions, and record incidents properly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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