Physical and Telephone Reception Training
Gain expertise in front-desk and phone reception for secretariat positions. Develop skills in professional greetings, call scripts, confidentiality, de-escalation, and multitasking to confidently handle visitors, calls, and information with top-notch professionalism in a busy environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This hands-on course develops strong front-desk skills for in-person and telephone reception. Master professional greetings, check-in processes, visitor management, call scripts, voicemail protocols, and precise logging. Enhance confidentiality, privacy, document security, de-escalation techniques, time management, and multitasking to maintain a calm, efficient reception area.
Elevify advantages
Develop skills
- Front desk greeting mastery: turn walk-ins into scheduled appointments quickly.
- Professional phone etiquette: manage new, existing, and misdirected calls smoothly.
- Confidential reception skills: safeguard client data, documents, and conversations.
- De-escalation at reception: calm upset visitors and handle long waiting times.
- Reception documentation: record visitors, calls, and messages with clear, usable notes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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