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Physical and Telephone Reception Training

Physical and Telephone Reception Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This hands-on course develops strong front-desk skills for in-person and telephone reception. Master professional greetings, check-in processes, visitor management, call scripts, voicemail protocols, and precise logging. Enhance confidentiality, privacy, document security, de-escalation techniques, time management, and multitasking to maintain a calm, efficient reception area.

Elevify advantages

Develop skills

  • Front desk greeting mastery: turn walk-ins into scheduled appointments quickly.
  • Professional phone etiquette: manage new, existing, and misdirected calls smoothly.
  • Confidential reception skills: safeguard client data, documents, and conversations.
  • De-escalation at reception: calm upset visitors and handle long waiting times.
  • Reception documentation: record visitors, calls, and messages with clear, usable notes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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