Administrative Receptionist Course
This Administrative Receptionist Course equips secretariat professionals with skills for confident front-desk management in medical and wellness centres. Learners master professional greetings, phone handling, call triage, scheduling, documentation, and pricing communication using software, templates, and checklists to organise shifts efficiently and professionally handle patients, staff, and information flow.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confident front-desk skills for medical and wellness settings in this practical Administrative Receptionist Course. Master professional greetings, de-escalation techniques, privacy protocols, phone etiquette, call triage, and voicemail management. Practise precise scheduling, calendar oversight, documentation, and pricing explanations with key software, templates, and checklists for organised, efficient shifts.
Elevify advantages
Develop skills
- Front desk professionalism: handle check-ins, privacy, and patient flow smoothly.
- Phone etiquette mastery: manage urgent calls, triage, and transfers expertly.
- Smart scheduling: manage calendars, prevent conflicts, and cut wait times.
- Clear documentation: record messages, organise files, and ease shift handovers.
- Service and pricing communication: clarify options, set limits, and escalate properly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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