Administrative and Reception Employee Training
Gain expertise in front desk duties including professional visitor management, phone handling, package protocols, and stress control. Perfect for reception and secretariat teams aiming to provide excellent service, maintain confidentiality, and respond confidently to all scenarios. This course builds practical abilities for consistent, high-standard operations in busy office environments.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips administrative and reception staff with essential skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient documentation processes. Enhance opening routines, safeguard privacy, manage high-pressure situations calmly, and uphold performance standards for reliable front desk service.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally.
- Handle visitor and package intake: record, check, issue badges, and direct deliveries accurately.
- Excel in phone etiquette and routing: control queues, transfers, and use scripts smoothly.
- Communicate in person effectively: welcome guests, calm tensions, and secure privacy assuredly.
- Manage reception stress: remain composed, prioritise duties, and boost performance metrics quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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