Key Account Manager Training
Master key account management for retail clients in complex CX settings. Diagnose risks and opportunities, map stakeholders, craft ROI-driven value propositions, and build 12-month plans with clear KPIs to safeguard renewals and achieve over 20% growth in your sales portfolio.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Key Account Manager Training offers a practical, step-by-step method to secure renewals and boost expansion in challenging retail customer experience environments. Gain skills to identify account risks and opportunities, map key stakeholders, develop focused engagement strategies, create value propositions supported by ROI, and formulate a 12-month plan featuring defined KPIs, timelines, and actions that fortify relationships and promote lasting growth.
Elevify advantages
Develop skills
- Account diagnosis: spot churn, upsell gaps, and set sharp renewal KPIs fast.
- Stakeholder mapping: target retail decision-makers with tailored value stories.
- Retail CX insight: link NPS, CSAT, and CLTV to concrete sales opportunities.
- Value proposition design: build ROI-backed pitches that win strategic meetings.
- 12-month account planning: schedule actions to protect renewals and drive 20% growth.
Suggested summary
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