Key Account Manager Training
5/5
Master key account management for retail clients in complex CX settings. Diagnose risks and opportunities, map stakeholders, craft ROI-driven value propositions, and build 12-month plans with clear KPIs to safeguard renewals and achieve over 20% growth in your sales portfolio.

5.0 in rating
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Key Account Manager Training offers a practical, step-by-step method to secure renewals and boost expansion in challenging retail customer experience environments. Gain skills to identify account risks and opportunities, map key stakeholders, develop focused engagement strategies, create value propositions supported by ROI, and formulate a 12-month plan featuring defined KPIs, timelines, and actions that fortify relationships and promote lasting growth.
Elevify advantages
Develop skills
- Account diagnosis: spot churn, upsell gaps, and set sharp renewal KPIs fast.
- Stakeholder mapping: target retail decision-makers with tailored value stories.
- Retail CX insight: link NPS, CSAT, and CLTV to concrete sales opportunities.
- Value proposition design: build ROI-backed pitches that win strategic meetings.
- 12-month account planning: schedule actions to protect renewals and drive 20% growth.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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