Customer Service in the Sales Process Course
This course equips you to excel in customer service during sales: deliver welcoming greetings that build instant rapport, swiftly assess customer needs, adeptly manage objections and upset situations, confidently close transactions, and foster lasting loyalty plus repeat visits—elevating your role as a top sales expert with practical, everyday techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in greeting customers warmly, understanding their preferences quickly, and smoothly guiding them from trying on clothes to completing the purchase. Master soothing phrases for tense moments, straightforward explanations for returns and swaps, plus smart responses to overcome hesitations and seal the deal. Strengthen your grasp of products, share easy care instructions, and refine your approach through follow-ups, customer input, and self-review to elevate every encounter.
Elevify advantages
Develop skills
- Master de-escalation: soothe frustrated customers swiftly using reliable phrases.
- Craft powerful greetings: foster trust and memorable first impressions right away.
- Handle objections effectively: resolve concerns on price, fit, and quality to secure sales.
- Provide needs-focused styling: pair shapes, hues, and garments perfectly for each buyer.
- Execute post-sale follow-ups: offer maintenance advice, encourage returns, and nurture loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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