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CRM Customer Service Course

CRM Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The CRM Customer Service Course teaches you how to record every interaction, arrange cases properly, and monitor important measures like first response time and pending work. You will learn to apply routing, service level agreements, and automations to quicken solutions, customise messages using complete records, and connect knowledge base materials. Create useful dashboards, enhance customer loyalty, and convert daily service talks into tangible business outcomes.

Elevify advantages

Develop skills

  • CRM case management: track, prioritise, and settle tickets with straightforward SLAs.
  • Sales-oriented service: record leads, promote upsells, and increase retention from each case.
  • Intelligent CRM organisation: label, connect, and record interactions for quick, precise support.
  • Personalisation on a large scale: utilise history, sentiment, and KB links to customise responses.
  • Practical CRM automation: dashboards, routing, and reminders that save time quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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