Back Office Operations Course
This course equips you with essential skills to optimise back office operations in sales environments. You will learn to streamline order processing, enhance CRM data accuracy, implement automation tools and standard procedures, and monitor performance metrics. By mastering these areas, participants can manage high volumes of orders efficiently, minimise errors and delays, ensure regulatory compliance, and deliver superior customer experiences through proactive communication and risk management strategies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in back office operations for efficient handling of office equipment orders. The course covers core order management, inventory principles, and CRM data integrity, alongside practical applications of automation, templates, and standard operating procedures to eliminate errors and speed up processes. Participants will also build capabilities in performance metrics, task prioritisation, team communication, and risk mitigation to process more orders accurately, maintain customer updates, and ensure seamless, compliant order fulfilment.
Elevify advantages
Develop skills
- Master order handling for complex B2B sales with speed and precision.
- Develop CRM and ERP data entry, syncing, and validation skills without errors.
- Apply simple automation like checklists and macros to reduce admin time.
- Track key metrics such as cycle time, fill rates, and error rates effectively.
- Manage customer issues like delays, returns, and service levels professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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