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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills for managing customer inquiries, processing orders accurately, and handling peak times confidently in a flower shop. You will cover pricing fundamentals, product types, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Employ practical scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.

Elevify advantages

Develop skills

  • Florist product pricing: quickly provide clear price ranges and effective upsells.
  • Delivery scheduling: handle urgent orders, routes, and keep customers informed seamlessly.
  • Retail policies expertise: clearly explain refunds, payments, and privacy protections.
  • Professional customer interactions: manage calls, complaints, and sales with empathy.
  • Order accuracy methods: apply checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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