Flower Shop Reception and Customer Service Course
Gain mastery in flower shop reception and customer service: confidently manage phone calls, orders, pricing, deliveries, payments, and complaints. Utilise scripts, checklists, and tools to increase sales, cut down errors, and satisfy customers every time. Ideal for building reliable service skills in a busy retail setting.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for managing customer inquiries, processing orders accurately, and handling peak times confidently in a flower shop. You will cover pricing fundamentals, product types, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Employ practical scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.
Elevify advantages
Develop skills
- Florist product pricing: quickly provide clear price ranges and effective upsells.
- Delivery scheduling: handle urgent orders, routes, and keep customers informed seamlessly.
- Retail policies expertise: clearly explain refunds, payments, and privacy protections.
- Professional customer interactions: manage calls, complaints, and sales with empathy.
- Order accuracy methods: apply checklists, scripts, and records to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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