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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills for managing customer inquiries, processing orders accurately, and handling peak times confidently in a flower shop. You will cover pricing fundamentals, product types, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Employ practical scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.

Elevify advantages

Develop skills

  • Florist product pricing: quickly provide clear price ranges and effective upsells.
  • Delivery scheduling: handle urgent orders, routes, and keep customers informed seamlessly.
  • Retail policies expertise: clearly explain refunds, payments, and privacy protections.
  • Professional customer interactions: manage calls, complaints, and sales with empathy.
  • Order accuracy methods: apply checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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