Quality Referent Training
Gain mastery in Quality Referent skills to elevate operational performance. Develop expertise in establishing precise quality standards, creating scoring frameworks, coaching agents using action plans, and leveraging QA data for process enhancements that improve CSAT, ensure compliance, and boost team productivity and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training offers a straightforward, hands-on approach to assessing and enhancing email and chat quality swiftly. You will learn to set specific standards for accuracy, tone, structure, compliance, and SLA compliance, create efficient sampling and scoring systems, provide targeted coaching with action plans, and transform quality findings into improved processes, better KPIs, and dependable customer service.
Elevify advantages
Develop skills
- Design quality rubrics: create clear, weighted scoring systems trusted by teams.
- Implement targeted sampling: choose key cases to quickly identify true quality issues.
- Deliver coaching and feedback: conduct precise sessions featuring trackable action plans.
- Foster cross-team collaboration: use quality data to align operations, product, and training efforts.
- Drive continuous improvement: apply QA insights to refine knowledge bases, processes, and SLAs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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