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supervision training

supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Supervision Training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. You will gain skills to coach confidently, give positive and corrective feedback, avoid burnout, and conduct effective one-on-one meetings. Additionally, master straightforward techniques to assess team performance, monitor weekly progress, report to leaders, and make swift adjustments for sustained improvements.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: conduct effective performance discussions within weeks.
  • KPI and goal setting: transform business priorities into clear, trackable objectives.
  • Support metrics analysis: interpret AHT, CSAT, NPS, and QA to identify issues quickly.
  • Root-cause diagnosis: apply 5 Whys and fishbone methods to resolve recurring support challenges.
  • Supervision routines: create one-month check-ins, standups, and follow-ups.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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