supervision training
Supervision Training equips managers with practical tools to establish clear goals, coach confidently, interpret team metrics, prevent burnout, and lead effective one-on-ones. This boosts performance, accountability, and customer satisfaction while enhancing leadership in dynamic teams.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Supervision Training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. You will gain skills to coach confidently, give positive and corrective feedback, avoid burnout, and conduct effective one-on-one meetings. Additionally, master straightforward techniques to assess team performance, monitor weekly progress, report to leaders, and make swift adjustments for sustained improvements.
Elevify advantages
Develop skills
- Coaching and feedback mastery: conduct effective performance discussions within weeks.
- KPI and goal setting: transform business priorities into clear, trackable objectives.
- Support metrics analysis: interpret AHT, CSAT, NPS, and QA to identify issues quickly.
- Root-cause diagnosis: apply 5 Whys and fishbone methods to resolve recurring support challenges.
- Supervision routines: create one-month check-ins, standups, and follow-ups.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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