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Practical Service Quality Management Course

Practical Service Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Practical Service Quality Management Course teaches you to design robust satisfaction metrics, build effective surveys, and convert feedback into targeted improvements. Set clear CSAT, NPS, and CES objectives, analyse data across channels, and connect actions to KPIs. Acquire practical tools for root-cause analysis, change management, and continuous improvement to swiftly enhance service performance and customer loyalty.

Elevify advantages

Develop skills

  • Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
  • Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
  • Map service journeys: spot pain points and quick wins across all touchpoints.
  • Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
  • Run improvement pilots: link actions to KPIs and scale what works quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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