Practical Service Quality Management Course
Master practical service quality management: design smart surveys, track KPIs, analyse trends and text feedback, and turn insights into improvement actions that boost customer satisfaction, loyalty, and performance across your service operations. This course equips you with hands-on tools to elevate service standards effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Practical Service Quality Management Course teaches you to design robust satisfaction metrics, build effective surveys, and convert feedback into targeted improvements. Set clear CSAT, NPS, and CES objectives, analyse data across channels, and connect actions to KPIs. Acquire practical tools for root-cause analysis, change management, and continuous improvement to swiftly enhance service performance and customer loyalty.
Elevify advantages
Develop skills
- Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
- Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
- Map service journeys: spot pain points and quick wins across all touchpoints.
- Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
- Run improvement pilots: link actions to KPIs and scale what works quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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