MCO course
The MCO Course delivers managers practical strategies to increase retail sales, optimise operations, and reduce complaints through KPIs, structured action plans, service standards, and team performance frameworks that ensure consistent, measurable weekly gains in store outcomes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on tools to rapidly enhance store performance. You will learn to create 8-12 week action plans, establish precise KPIs, and conduct straightforward A/B tests to drive up sales. Gain expertise in customer service protocols, minimising complaints, and smart scheduling, utilising dashboards, escalation guides, and sales methods suited for mid-range fashion retail to confidently elevate results weekly.
Elevify advantages
Develop skills
- Mastery of retail KPIs: swiftly track, analyse, and respond to essential fashion store indicators.
- Effective action planning: develop 8-12 week plans with defined responsibilities, timelines, and KPIs.
- Optimise sales: implement merchandising, promotions, and scripts to boost store conversion rates.
- Excel in service: shorten queues, standardise interactions, and swiftly address complaints.
- Enhance team performance: schedule based on footfall and guide staff via simple daily routines.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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